Етикети за търсене - Deskpro Support
Counting Call Transfers by Agents
At the moment you can report on how many times a call got transferred to an agent, we would like the...
Have variable dropdown lists in alphabetical order or ability to choose order
When creating a variable in the reporting interface, and if there are a lot of options, the list goe...
Remove the 'download as csv' and 'print' buttons on dashboard widgets
We would like the ability to remove the 'csv download' and 'print' buttons on report widgets
Allow a parameter for a report that defaults to the currently logged in agent
We would like to have reports available to our agents to review their tickets where the default valu...
Report for Jira linked tickets
Currently it isn't possible to report on tickets linked to JIRA issues. This would be a helpful metr...
Option for custom links behind the ticket ID number in reports
Would like it so that if you can set the URL's behind clicking the ticket ID number in a report
Show the full hierarchy of custom fields in dpql report output
If you pull a very basic report exporting data on tickets with custom fields, e.g DISPLAY TABLE SELE...
Reports for users
Currently reports are focussed on internal use (agent KPIs etc) However we would like to be able to...
Create report that lists out the person the chat is aimed at in a note
Create a report that lists out the person the chat is aimed at in a note (agent IMs)
Reporting on usergroups
Currently it isn't possible to report based on usergroups. It would be helpful if this information ...
Increase hit_record table to hold more than 7500 records
Currently, the table hit_record is hardcoded to only accept 7500 records. An option to set a custom...
Determine how often agents send emails when creating ticket in agent interface
I’d like to be able to report on how often agents send a message when creating a ticket. I have the...
Compulsory time logging
I'd like to be able to force agents to submit a time against the time log when they submit a reply s...
Ability to change the reporting widget colours
Apologies if this is already a feature (if it is, I cannot find it). But could we have a simple UI ...
Add more date variables to make it easier to create Quarterly reports
Hello, I’m looking to build a quarterly SLA report by agent to pull the SLA metrics of the past 90 d...
Structured report permissions
Currently with the reports, permissions are either on or off. It would be helpful if you could giv...
Export as CSV button does not work in Dashboard Reports
From the Dashboard designer there is a helpful button that displays above most widgets to "Down...
Reports Showing Ticket Labels
When a report is limited to only show tickets that have a specific ticket label, you cannot see what...
Linked Ticket Report
Open a way to allow reporting on Linked Tickets.
The ability to restrict access to the reports area based on specific criteria would be useful. For ...
Report on First Time Ticket is Resolved
We really need to know the time to the first ticket resolution. Lots of our tickets get reopened ju...
Schedule Report Email Template
Is it possible to customise the email sent when we schedule reports? ie. to include the report in th...
DPQL: Average response time for every agent response
Currently the helpdesk reporting system can easily measure the average time till the first agent res...
Improve reports: set configurable dates for dashboards
The reports interface should have at least the Ticket insights dashboard configurable so that the st...
Improve reports: make dashboards exportables to PDF
At the moment it is not possible to export dashboards to PDF. This should be a core feature. A work...
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