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Report - Agent by team - Общност / Feature Request - Deskpro Support

New Feature Request
Report - Agent by te... Общност
19

Report - Agent by team Collecting Feedback

Is it possible to build an the Agent Team options for reports, as at the moment you cannot build a report that simply shows Agent in Agent Team?


Other table options are not practical as they only allow the primary agent team, or show too much ticket information, which is irrelevant.

Коментар (1)

Kyle Oliveira
It would be useful to identify which agents are under a specific agent team in reports. There is no = link between agents (people) and agent teams. This could help with reporting breakdowns. I believe this is supported via API.

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New Feature Request
Report - Agent by te... Общност

Етикети

Reports
Автор
Razvan Draghici
Last update
21.02.2019 г.
Category
Reports