Adding Knowledgebase as an article in a ticket - Общност / Feature Request - Deskpro Support

Adding Knowledgebase as an article in a ticket Collecting Feedback

Allan Banks

When adding a KB article you are provided the option of "insert the entire contents of this article into your reply" Most of our KB articles are PDF attachments but it doesn't attach these. Is there anyway to include attachments?

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Philipp Bartsch

преди 8 години

Define your .pdfs as downloads.

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New Feature Request

Автор: Allan Banks
Creation date: 15.02.2013 г.
Last update: 10.11.2023 г.
Publish date: 15.02.2013 г.
Category: Publish

Adding Knowledgebase as an article in a ticket - Общност / Feature Request - Deskpro Support

Adding Knowledgebase as an article in a ticket Collecting Feedback

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