Етикети за търсене - Deskpro Support
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Delayed Send Feature
I'm not sure if this is a common request for a feature, but I think it would be nifty if the softwar...
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Auto Save for creating new ticket
One of our agent wrote about more than 100 line and when internet discounted and reconnect again all...
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Option for agent interface to default to Note
Most of the ticket work we do is adding admin notes on tickets rather than sending user responses. ...
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Granular Field Visibility Access in the CRM
We would like the ability to limit the visibility for agents to see fields for Organizations and Peo...
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Let the Agent Keep a Reply Draft when Changing the User
Some of our agents regularly change the users of tickets created by one of the forms on our website....
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Viewing agent-only notes
Many times when another agent continues working another's ticket, it's helpful to filter out the rep...
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Forward entire ticket history
It is possible to forward a specific message to an external email address.It is also possible to exp...
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Allow for “Internal Only Tickets”
Allow for “Internal Only Tickets”. Tickets assigned to a user (email) but which the customer never s...
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Allowing for text to be added above Reply Line
For instance right now you can add Custom HTML to be inserted in the subject or the body of an e-mai...
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Include Full Date Instead of "x days ago" on tickets
Us techies prefer as much data as possible at our finger tips to save precious time. I'm imagining a...
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Sort list pane view by clicking on head of column
It would be very nice to be able to sort list pane informations (in condensed list view mode) by sim...
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Task creation usability enhancement
When you add a task, and press the enter key, a new line is added to the task window. However, your ...
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See Urgency of ticket when set to Awaiting User and Resolved
Please enable the ability to show the urgency of a ticket even after it is awaiting user or resolved...
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Add 'create feedback' on context menu from within a ticket
At the moment you can create an article if you are in a ticket, but you can't create a feature reque...
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Add a list of related articles in /kb/{article_id} to the response output
The agent frontend allows to add related articles to another article. But there is no API endpoint w...
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Ability to restrict certain agents from viewing notes
Please add the ability to restrict certain agents from seeing notes
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Department Avatars are inconsistent across the helpdesk
Parent Department Avatars are shown in the side panel, but not in the department dropdown in tickets...
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Ability to display a special note in a ticket
We would like the ability to display a highlighted, always viewable note for a ticket, user, and/or ...
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Noises for notifications for tickets or IM
Feature that allows the user to turn on a visible; or Audible Notification - just like chat - when a...
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Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
It would be nice to be able to rearrange the columns in the Agent interface by simply dragging and d...
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Option to Show Organisation Contact Details on Person Screen
When viewing the person information screen, it would be handy to see the contact details (ie phone n...
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2 or more "New Ticket" Windows
We want 2 or more "New ticket" windows open with different Email/Reply/Note information. Situation:...
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Agent Interface Counts for tickets and tasks
Some agents may like to see, as it presented, the number of ticket and issue present on the system (...
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Icons to show extra information on agent replies to tickets
When viewing a ticket, the agent can see the date, time (etc) of the reply by hovering over the time...
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It is possible to remove a follow when mandatory fields are still unset and it confuses the interface
When a issue must have some mandatory fields set, it is still possible to remove a follower from the...