Deskpro Support
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Possibility to translate Signature
We want to have the chance to translate our agent signatures.
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Collapsible Interface Elements
The Properties and Actions, People, and Assignments boxes all take up a lot of space. I rarely touch...
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Noises for notifications for tickets or IM
Feature that allows the user to turn on a visible; or Audible Notification - just like chat - when a...
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Macro Action - Set No Agent Team
Please extend the "no team" option from ticket triggers to macro actions. This would be very helpful...
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Granular Field Visibility Access in the CRM
We would like the ability to limit the visibility for agents to see fields for Organizations and Peo...
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Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
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Thumb up or like a note
it would be great if we could like or maybe dislike a note in a ticket. we often want to simply not...
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Agent Script support
For certain type of customers, it's great to have the ability to use agent scripts We using zingtre...
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Viewing agent-only notes
Many times when another agent continues working another's ticket, it's helpful to filter out the rep...
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Left Hand Side bar Scroll
I have my screen resolution set to make everything look larger. I am unable to scroll to see all of ...
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Allow for “Internal Only Tickets”
Allow for “Internal Only Tickets”. Tickets assigned to a user (email) but which the customer never s...
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Show organisation avatar in ticket
it would be nice to see the organisation avatar the same way as the user avatar is shown.
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Use Arrow Keys to Select person in 'Find a person' interfaces
It would be really nice if it was possible to use up and down arrows and enter to select the client ...
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Cascading Menus in Agent view
In the agent ticket view it would be nice if the headings of the tab were clickable to make the menu...
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Dark/Night mode theming?
Any consideration to adding themes to the interface so people can change the default white an blue t...
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Separate SLAs in Ticket overview
Please don't output all SLAs of a Ticket as one string, but rather use a comma to separate them.
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Ability to change layout of the department
Would be really great if admins could change the layout of the department tickets creation not only ...
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Additional Avatar Sources
It would be nice if all SSO / Auth apps tried sync linked profile pictures or ldap stored photos. Go...
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Set Ticket Due Date
I would like to be able to manually set a date when a ticket is due. Sometimes we have requests that...
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Mass unfollow tickets
It would be helpful if you could unfollow tickets in bulk (through a mass action option).
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Previous tickets tab
There should be a tab in the ticket window for 'Previous Tickets' that will show you a list of all t...
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Add a list of related articles in /kb/{article_id} to the response output
The agent frontend allows to add related articles to another article. But there is no API endpoint w...
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Auto Save for creating new ticket
One of our agent wrote about more than 100 line and when internet discounted and reconnect again all...
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World Clock Widget on the Agent Interface
Hello team, Could you please add a widget or option on the Agent interface so agents dealing with d...
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Add confirmation dialog on Discard Draft button
Clicking on Discard Draft by accident is frustrating when you have spent several minutes typing a me...
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