Ability to see if a ticket has an attachment directly on the ticket overview - Общност / Feature Request - Deskpro Support

New Feature Request

52

Ability to see if a ticket has an attachment directly on the ticket overview Finished

Malou

It would be perfect if you could see if a ticket has an attachment directly on the ticket overiview.

Официален отговор

Lara Proud

Although there isn't currently an attachment icon in the ticket queue view, Deskpro's Ticket Search feature allows you to search for tickets based on Message Attachments. This makes locating tickets with attachments much simpler. You can also use the filter panel on the right-hand side of the Ticket Search interface which lets you refine the search based on file name or file extension format. You can read more about Ticket Search in our guide: https://support.deskpro.com/en-US/guides/agent-guide-1/ticket-search

Коментар (1)

Mahmoud Sheikhian

преди 8 години

I was try to find a ticket but I could only remember that the ticket has attachment and when I clicked to see all ticket of that customer I saw more than 20 ticket and to find my ticket I had to open all of them, but if we had this 'attachment icon' I could find it much faster.

New Feature Request

Автор: Malou
Last update: 30.11.2023 г.
Category: Tickets

Ability to see if a ticket has an attachment directly on the ticket overview - Общност / Feature Request - Deskpro Support

Ability to see if a ticket has an attachment directly on the ticket overview Finished

Официален отговор

Коментар (1)

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