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Modify the selected form layouts that a new custom field is added to by default
Christoph Strauss
2.07.2018 г.
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Add an option to automatically display inline responses in ticket messages and ticket notification emails
Ian Gallmeister
18.06.2018 г.
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CRM required fields need to be mandatory whenever a new user is created
Irene Tortorella
12.06.2018 г.
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Split the permission to allow agents to set a message as an agent note out of the 'Can edit/delete messages' permission
Jeroen van der Steen
11.06.2018 г.
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Ability to reference an external ticket responses email subject through a variable
Robin Wolters
4.06.2018 г.
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Send secure links to documents rather than the documentn themselves when emailing a user
Kieron Hill
25.05.2018 г.
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Improve the refresh behaviour when adding multiple labels to a ticket
Timothy Vinckier
17.05.2018 г.
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Add option to use follow-ups as criteria in filters, searches and/or reports
Jeroen van der Steen
2.05.2018 г.
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Ability to see to whom the USER addressed emails that were imported into the system
Jeroen van der Steen
16.04.2018 г.
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Add an 'unspecified' option for Department, and make Department required for closure.
James
9.04.2018 г.
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Option to make a team selection mandatory when resolving a ticket
Glen Barrett - London
9.04.2018 г.
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