Deskpro only asks an agent for a 2FA code if they already have a 2FA method set up, or if 2FA is enforced for them. A new agent has no method set up yet, so without enforcement they sign straight in.
Before you start
You need admin access to Deskpro.
Turn on 2FA for one agent
Go to Admin > Agents > Agent Profiles and open the agent's profile.
Select the 2FA tab.
Do one of the following:
Switch on Enforce 2FA. The agent is asked to set up 2FA at their next login.
Click Add Two Factor Authentication > Email Authentication to set it up for them.
Require 2FA for every agent
Go to Admin > Agents > Auth & SSO.
Turn on Require agents to set up 2FA.
This applies to all agents, including agents you add later.
💡 Note: If a grace period date is set, agents can skip setup until that date passes.