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News

Nov 15

Release Announcements

Deskpro Release 2024.46

We are thrilled to announce the release of Deskpro version 2024.46, featuring innovative new tools, enhanced product functionality, and key bug fixes. Below is a comprehensive look at everything new and improved.New Features The new features in this release build...

Nov 8

Product (Admin)

Enhance Support with AI-Powered Search in Messenger

Enhance customer support with AI Search in Messenger, designed to help users quickly find the answers they need. This feature uses your existing resources so you can provide precise Help Center content tailored to a user’s specific inquiries, moving be...

Nov 8

Product (Admin)

Power AI Support with Existing Help Center Content

Unlock the full potential of Deskpro AI with our new feature that leverages your existing Help Center content to fuel AI-powered support responses. This innovative feature enables you to:What do AI Data Sources do? AI Data Sources lets you...

Nov 8

Product (Admin)

Boost Efficiency with AI Ticket Replies

With AI Suggested Reply, agents can generate draft ticket replies in seconds, empowering you to respond faster and more accurately to customer inquiries. This feature analyzes your configured data sources to suggest responses tailored to the context of the user's...

Nov 8

Product (Admin)

Optimize Chat Support with Deskpro's AI Chatbot

The latest enhancement to your customer support toolkit: Deskpro's AI Chatbot. This addition uses Deskpro’s AI suite developments to transform how customers interact with your chat. The AI Chatbot can understand customer questions accurately, search your Help Center for in...

Oct 8

Product (Admin)

Elevate Team Collaboration with Lite Agents

Seamless collaboration between teams is key to delivering exceptional customer experiences. That's why we're excited to announce the launch of our new Lite Agents feature! Lite Agents allows you to extend help desk access to employees beyond your support team,...

Oct 8

Release Announcements

Deskpro Horizon Release 2024.41

We’re pleased to announce the release of Deskpro Horizon, version 2024.41. This release includes several new features including Lite Agents for enhanced team collaboration, additional functionality for our Messenger and Chatbot, and AI improvements. In addition, we have made improvements ac...

Sep 26

Release Announcements

Deskpro Horizon Release 2024.39

We're constantly working to improve our product, and we're thrilled to share the latest updates with you for version 2024.39. Our team has been working hard, squashing bugs and introducing new features to improve your experience. New Features ✨ Engage Visitors Instantly wi...

Sep 18

Release Announcements

Deskpro Horizon Release 2024.38

We’re pleased to announce the release of Deskpro Horizon, version 2024.38 This release includes several new features our team has been developing, general improvements to product functionality and interface, and bug fixes. New Features✨ Streamline Customer Management with Sellsy for Desk...

Sep 18

Product (Admin)

Streamline Customer Management with our new Sellsy Integration

Take your customer management to the next level with our new Sellsy app, seamlessly integrating your CRM data with Deskpro. Sellsy is an all-in-one CRM software that simplifies sales and financial management by bringing marketing, sales, invoicing, and cash flow...

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Guides

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

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Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

Knowledgebase

Getting Started (46)
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Horizon Migration (5)
View all articles in Horizon Migration

Using Deskpro (272)
View all articles in Using Deskpro

Sales, Billing & Consultancy (44)
View all articles in Sales, Billing & Consultancy

Developer & Reporting (38)
View all articles in Developer & Reporting

Deskpro Legacy (360)
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Community

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Latest status changes

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