Deskpro Support

News

Oct 8

Elevate Team Collaboration with Lite Agents

Seamless collaboration between teams is key to delivering exceptional customer experiences. That's why we're excited to announce the launch of our new Lite Agents feature! Lite Agents allows you to extend help desk access to employees beyond your support team,...

Oct 8

Release Announcements

Deskpro Horizon Release 2024.41

We’re pleased to announce the release of Deskpro Horizon, version 2024.41. This release includes several new features including Lite Agents for enhanced team collaboration, additional functionality for our Messenger and Chatbot, and AI improvements. In addition, we have made improvements ac...

Sep 26

Release Announcements

Deskpro Horizon Release 2024.39

We're constantly working to improve our product, and we're thrilled to share the latest updates with you for version 2024.39. Our team has been working hard, squashing bugs and introducing new features to improve your experience. New Features ✨ Engage Visitors Instantly wi...

Sep 18

Release Announcements

Deskpro Horizon Release 2024.38

We’re pleased to announce the release of Deskpro Horizon, version 2024.38 This release includes several new features our team has been developing, general improvements to product functionality and interface, and bug fixes. New Features✨ Streamline Customer Management with Sellsy for Desk...

Sep 18

Product (Admin)

Streamline Customer Management with our new Sellsy Integration

Take your customer management to the next level with our new Sellsy app, seamlessly integrating your CRM data with Deskpro. Sellsy is an all-in-one CRM software that simplifies sales and financial management by bringing marketing, sales, invoicing, and cash flow...

Sep 11

Release Announcements

Deskpro Horizon Release 2024.37

We’re pleased to announce the release of Deskpro Horizon, version 2024.37. This release includes some new features our team has been developing, general improvements to functionality, and bug fixes. New Features

Sep 5

Release Announcements

Deskpro Horizon Release 2024.36

We’re pleased to announce the release of Deskpro Horizon, version 2024.36. This release includes an enhancement to our AI feature suite, in addition to general improvements to product functionality and bug fixes. New Features✨ Introduced AI-powered thank you detection for auto...

Aug 29

Release Announcements

Deskpro Horizon Release 2024.35.0

We are thrilled to announce the release of Deskpro Horizon, version 2024.35. This update brings a host of new features, enhancements to product functionality and interface, and several important bug fixes.

Aug 23

Product (Admin)

Boost Phone Support with Deskpro's Voice Premium Features

We're excited to announce the launch of the first Voice Premium features, designed to enhance how your team uses Voice to support customers. Introducing Call Monitoring, Ranked Routing, and Wrap-Up Time. The new Voice Premium features boost Deskpro's existing integrated...

Aug 21

Release Announcements

Deskpro Horizon Release 2024.34

We are excited to introduce the latest version of Deskpro Horizon, featuring innovative additions like our new Messenger widget, customizable WhatsApp message templates, and our Slack app. This update also brings enhanced functionalities, such as improved AI drafting for knowledge...

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Guides

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

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Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

Featured topics

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Latest status changes

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