搜索标签 - Deskpro Support
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Improve the refresh behaviour when adding multiple labels to a ticket
Every time you add a label to a ticket in the agent interface, the labels 'refresh' a few moments a...
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Fixed Ticket Title
I would like to have a fixed ticket title bar with ticket subject, ticket ID/reference and requester...
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Add an option to automatically display inline responses in ticket messages and ticket notification emails
We've recently had a couple customers start responding to a lot of messages inline. While the Deskpr...
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"Important" NOTE
Possibility to insert a different NOTE which always remains upward on the ticket
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Forward Tickets
We would need an option on tickets that were forwarded to someone outside the helpdesk that the agen...
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Modify the selected form layouts that a new custom field is added to by default
Currently if you add a new custom field for tickets, all user and agent form layouts are selected by...
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Make the agent note area in a ticket look more visually different to the reply box.
When trying to fill in a NOTE on a ticket, it is possible to add it into the REPLY box by mistake, a...
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A setting that prohibits multiple display of tickets
When you select a ticket on the screen, you can display multiple tickets in tab form. However, if mu...
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Allow agents to filter all the nested custom field options in the top-level select box
When we have a custom field option with one nested sub-option, both options appear in the same selec...
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Add "pause" and "reset" options when answering a ticket
When I add a new ticket, I have the options Pause and Reset under the section Billing and Time Log. ...
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Possibility to have a drop down list with the opened tabs
Usually the tab section of my content pane is always full with the opened tabs, bacuse i keep at le...
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Add the option to Insert an article into a ticket with the Article title as the text, rather than inserting the full URL.
We'd like to be able to insert the link to the KB article with the article title as the text and the...
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Ticket Description
Hi. We'd like a way to have notes we enter into a ticket, be marked to show in a separate field at ...
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Pressing <Enter> when "Paste or type a link" in Message of Contact form submits unjustified
1. Go to https://support.deskpro.com/en/new-ticket 2. Scroll down to the Message-box and click in i...
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Replicating criteria settings in the ticket form layouts for quicker form creation
When a criteria is applied to a field in the agent form, it would save a lot of time if there was an...
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Select/Deselect all option for layouts when creating ticket fields.
When creating a new field the possible layouts that it can be applied to are all selected by default...
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Option to move add time controls on Tickets to top of section
On a ticket with a lot of time added / tracked, the number of entries can move the controls to start...
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Addition of colour/formatting to built in and custom fields
We would like to be able to assign a colour to fields, such as Priority (e.g. Red for high / Green f...
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Reordering ticket list
It would be nice if the sorting of the tickets was possible by clicking on the headers like Subject ...
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Ticket description and attachments on ticket level
When a ticket is created, the message should be treated as a ticket description and attachments as t...
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Ticket Interface to always show top client information
It would be very ideal if you can change the ticket view interface that the top part of the ticket w...
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Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
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Create a check list for a workflow in ticket interface
I want to be able to add a function where can add a check list for example: We select a workflow t...
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Option to make a team selection mandatory when resolving a ticket
Similar to how custom fields can be configured to require the agent to complete the field through va...
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Add option to easily deselect all custom layouts when creating custom fields
When adding a custom field, it is by default selecting ALL custom layouts as well as the default. Th...