We’ve expanded Deskpro AI with support for three leading public AI providers — Google Gemini, Mistral AI, and Anthropic Claude. This update gives you more flexibility, performance options, and control over the AI models powering your help desk tools.

Connect to any of these providers through Admin > Deskpro AI > AI Connections. Choose which AI provider you wish to use to power key Deskpro AI features, including:

• Suggested replies

• Ticket summaries

• Knowledge article suggestions

• Workflow automation

Deskpro AI adapts to your organization’s technical, regulatory, and performance requirements — helping you build the ideal AI-assisted help desk.

This update builds on Deskpro’s existing AI ecosystem, including OpenAI (now supporting GPT-5.1 with Bring Your Own AI and Deskpro Managed) and Azure OpenAI (supporting GPT-5.0).