We are pleased to announce the release of Deskpro version 2021.1.4. This includes a mixture of general improvements and bug fixes.

 Improvements:

• DPHC-328 - Add translatable phrase for "Subject" on ticket form in Messenger widget
• DPHC-331 - Add support for reCAPTCHA v3
• DPHC-345 - Improve image scaling in published content in Chrome
• DPHC-348 - Added translatable phrase for field validation related error messages
• DPLEG-42 - Add support to remove attachments by editing Agent Notification email template

Bug Fixes:

• DPHC-339 - Adding a translatable phrase for one language could wrongly change another language
• DPHC-329 - Improve enforcement of “Only enable agent validation when the ticket is being resolved” custom field property
• DPHC-341 - “Sorted By” drop down box did not automatically close off in Community
• DPHC-327 - Upvote button disappeared in community on smaller resolution windows
• DPHC-234 - Multiple emails being triggered when user clicks on “Resend Validation Email” multiple times
• DPHC-242 - Smart Fields were not displaying correctly in Help Center portal
• DPHC-349 - Ticket Approval option was not showing on the user portal side
• DPHC-351 - User was able to submit tickets if required message is missing
• DPHC-311 - Block Quote formatting was not appearing properly on Help Center portal side
• DPHC-196 - Multiple CC’d emails would appear to be added in Help Center if user clicked CC continuously
• DPHC-235 - Multiple “Thank you for your feedback” notifications appearing when user continuously clicks “Submit Feedback”
• DPHC-237 - "Not Found" message was displaying after click multiple time on "Remove email" button
• DPHC-245 - Guides: Long "Description" was not displaying on User portal side
• DPHC-266 - GUI issue when entering invalid emails in CC field resolved
• DPHC-347 - If a news post is saved as a draft and moving to publish is delayed no subscription notification was sent
• DPHC-355 - Help Center search did not search for content which contained special characters
• DPLEG-535 - If no user facing message exists on a ticket, user email notifications were not sent
• DPLEG-97 - “Usergroup” criteria in trigger did not apply to users who inherited permissions via their organisation
• DPLEG-147 - Resolved inconsistencies in “Ordered by” sorting option for tickets in the agent interface
• DPLEG-160 - Pagination issue: Only 10 macros appear in the “Follow Up Actions” drop down box in the Agent Interface
• DPLEG-177 - Corrected behaviour around “Can assign tickets to self” so agents can add themselves as followers
• DPLEG-213 - Splitting a message from a ticket would cause the new ticket to inherit the old feedback
• DPLEG-222 - Grouping a filter by a custom date field caused a server error
• DPLEG-225 - Grouping in flagged filters was not retained if you move to another filter and return
• DPLEG-260 - Error when downloading translations, breaks at Romanian package
• DPLEG-278 - Adding a macro would automatically check “Close tab” box even when this was not defined
• DPLEG-286 - Site Name and Site URL variables weren't  being displayed in new email templates
• DPLEG-319 - Certain custom user field data was not being properly set after user account merge
• DPLEG-63 - Creating linked ticket did not carry over brand (sets default)
• DPLEG-377 - Adding a follower via a trigger did not execute
• DPLEG-391 - Space visible before the first word in the body of some email templates
• DPLEG-605 - GUI: URL field would leak out custom article field in Help Center
• DPLEG-510 - "File" custom field is displaying broken on "Register" page
• DPLEG-424 - Pagination issue: Can only View 10 Approval Types
• DPLEG-489 - Ampersands can't be set in URLs by triggers
• DPLEG-495 - API: Cannot add more than 1 article via API batch request
• DPLEG-519 - Using the Ordered By/Group By function does not work if there are certain characters in a text field in Agent Interace
• DPLEG-520 - Ticket Update Triggers did not apply when “SLA Passing” criteria was included
• DPLEG-550 - 'Has been emailed a specific template' trigger criteria only shows emails from legacy template editor
• DPLEG-552 - If a user has access to 0 departments on a particular brand through their usergroup, they are still able to submit tickets to the default department for that brand.
• DPLEG-585 - CAPTCHA isn't enforced when submitting registration for an email already registered in the system
• DPLEG-598 - Bug around “Preview As Guest” in Helpcenter Template Editor
• CH-19542 - Not all chat departments were displaying in Messenger configuration in a multibrand setup
• CH-24975 - Emails forwarded out from certain tickets were appearing blank