Nhãn tìm kiếm - Deskpro Support
-
A setting that prohibits multiple display of tickets
When you select a ticket on the screen, you can display multiple tickets in tab form. However, if mu...
-
Add the option to Insert an article into a ticket with the Article title as the text, rather than inserting the full URL.
We'd like to be able to insert the link to the KB article with the article title as the text and the...
-
Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once
We'd like to administratively adjust agent preferences--present and future--so that they will have t...
-
Add a setting to require users to provide a comment in the satisfaction survey
We want to customize the satisfaction survey so that if a user/customer gives negative feedback (unh...
-
Ticket Update Trigger
We have a team of people working with Deskpro tickets and we created our own filters so Agents can o...
-
Add "Agent" to Ordered By dropdown menu in Tickets view
We would like to be able to sort the tickets by agent assigned.
-
Auto-start and stop charge-timer when ticket is in and out of focus
Sometimes is easier to have several tickets opened at once. However, if you have enabled the "Automa...
-
Ticket Print Out
Is it possible to change the formatting and content of the ticket printout when you print or downloa...
-
Auto-close incident when all associated tickets are resolved
We use the Problems & Incidents feature in DeskPro and we noticed that, when there are no more open ...
-
Individual Ticket Refresh
Possibility to have refresh option only for one tab by chance. - Now we can refresh the whole page o...
-
Ticket's Dropdown Options
Clicking on one of the tabs we get a drop-down list which offers us closing and reopening tabs only ...
-
Add Organization to User when Created from Ticket
When creating a new ticket, if you choose to create a new user, then it is only after the ticket and...
-
Add 'Quote last message' button into reply box.
In the reply box there is: REPLY | NOTE | FORWARD and the only way to quote is to click on the tiny...
-
DKIM signing not works
All outbound emails signed only with deskpro domain key, while customer domain key not used (despite...
-
Cannot create multi-level lists
We'd like to be able to add multi-level lists in our replies. It is currently possible to add a numb...
-
Sort Resolved tickets by Date Resolved
It isn't possible to sort tickets by date resolved currently. This would be the most useful way to...
-
Out of office handling for agents who get assigned tickets
We've had recurring issues where an agent gets assigned something that stays untouched because they ...
-
Link forwarded messages to original ticket
I think it would be helpful to have messages that you forward be linked to the ticket that they orig...
-
Group Tickets by Brand
Would it be possible to include the “Brand” into the main ticket list as an option to add a column a...
-
Read Only for Archived tickets
Just wondering if there is a way that tickets can be set to a "Read-Only" state once they are set to...
-
Ticket Filters
Currently, tickets only pull through into a certain filter if ALL listed criteria are met. We would ...
-
Filter Order and Re-Order
I like the re-ordering of the "All Filters" list in Admin, but when I select the "Agent Filters" or ...
-
Add the ability to choose a default sub-status
Please make it possible to set the default value of Sub-status. Currently it is always "None", but I...
-
Better naming of embedded images
When a ticket is created throught he email gateway and the email's body contains embedded images, th...
-
Adding more columns to the 'linked tickets' tab
In the ‘linked tickets’ tab, it would be useful to be able to adjust the column view and include mor...