Nhãn tìm kiếm - Deskpro Support
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Built-in department field
Currently, the titles of the default fields have static names. It would be great to be able to adjus...
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Add more filtering options for tickets in the user portal e.g. date filters
Often if a client has logged many tickets, it can take a long time for them to find specific tickets...
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Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
We'd like the option to add labels or paths to the quick search results displayed when completing th...
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Make missing required fields more obvious
When required fields are missed on the ticket submission form and submission fails, have a more obvi...
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Customer Portal
We would like to have a Cc field appear in the customer ticket submission form on the portal. It ap...
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Portal editor preview to render in a different tab
I'd like to be able to preview the changes I make to the templates in the User Interface portal edit...
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Users Update Their Own Address
We would like to allow users to edit their own address, PLZ, Country and city via their account on t...
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Improve the delay between New News Posts and New News email notifications
Modify the frequency for when News notifications go out e.g 15 mintues after etc and not the long de...
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Add ability to automatically login the user with an link and token
It would be great if a user could click on a link to login E.g https://helpdesk.example.com/de/ticke...
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Ability to disable Your Account feature from the portal
All of our Deskpro users come from Active Directory via import and password authentication is also a...
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Show number of replies by Agent or by User in the ticket overview
It would be nice to be able to show the number of agent replies a ticket has (and maybe also how oft...
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Shorter log in username
Hi, It would be easier for some of our users to log in with a shorter username instead of a lengthy...
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Allow users to leave feedback after rating an article
It would be nice if users would be able to leave feedback after rating an article, because this woul...
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Listing my Feedback subscriptions
It would be a nice feature if i had a list under my Account page regarding those Feedback posts i ha...
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Showing the date of a Feedback Post not only in the main list
It would be useful if the Date of a Feedback Post would be shown not in the main list only, but insi...
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Show new password requirements for users registering
When new users try to register and create a password, there is no indication of the password require...
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End users can only see non-agent followers on tickets in portal
It would be great if end-users can only see non-agent followers on tickets in the portal, rather tha...
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Force a new ticket form refresh to send data through a URL
There are ways you can send users to the ticket form with pre-selected data, such as a particular de...
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Show open tickets count in portal sidebar
Currently the sidebar shows the count of all tickets of a user, including resolved and archived tick...
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User Portal Search by Ticket ID
Recently, we referenced on an invoice a Ticket ID in our help desk system that had a lot of billing ...
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Negative rating requires comment
Enable the requirement of a text comment, in case of a negative rating (articles/downloads)
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Customer Reports
Customers would like to run some reports like ticket history billing report and a few reports like t...
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Show total no. Open tickets rather than Total tickets for users
Currently it shows total tickets when a user logs into the user portal but could be beneficial to ju...
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Addition of a FORUM Module on the Portal
Hello, It should be nice having a Forum module :) Nico
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Users with spaces in last name not displayed properly on User Portal
When a user has a space in their last name, let's say for instance, Vincent van Gogh, the user's nam...