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5 search results for "Variables"
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First Message Variable
We would like the have a variable that prints the first message of a ticket.<br /> For us such vari...
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Last User Message Variable
We are aware of the variables <dp:last-reply /> and <dp:agent-reply /> which include the last messag...
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Using Variables in ticket triggers to add notes and replies
Currently when setting a subject line you can use advanced formatting and ticket variables: It wou...
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Update ticket properties from variable in email text/body
Sometimes, it is useful to create tickets from 3rd party services which don't allow you to customize...
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Add a variable for the ticket satisfaction comments left by users
We're using email templates to send a message to our team anytime positive/neutral feedback is recei...