Nhãn tìm kiếm - Deskpro Support
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Customization of who the Customer Satisfaction Survey is sent to
Looking to have the feature where by satisfaction surveys are sent to a select group of customers on...
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Ability to customize satisfaction survey questions
In email footers, the satisfaction tool from Deskpro asks a simple question to users. Once users cli...
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Ticket feedback to be emailed to agent
Any chance there can be an option to have any ticket feedback automatically mailed to the agent? Mos...
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API for Satisfaction
We would like to use DeskPro for answering email only and disable the portal. Still we would like to...
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Add an expiry date for Customer Satisfaction Survey
Restrict the access to satisfaction surveys to a given period of time after ticket resolution (ie sa...
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Different feedback forms for tickets from different departments
We would like the ability to have different user feedback forms depending on department. So that the...
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Satisfaction survey reporting
Possibility of having extensive reports for email failures
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Add a setting to require users to provide a comment in the satisfaction survey
We want to customize the satisfaction survey so that if a user/customer gives negative feedback (unh...
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Add a variable for the ticket satisfaction comments left by users
We're using email templates to send a message to our team anytime positive/neutral feedback is recei...
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Auto-save satisfaction ratings on the portal page
I'd like there to be a way to auto validate and save the value of the satisfaction survey that the ...
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Allow users to submit Ticket Satisfaction rating without logging into the User Portal
Our support site has SSO enabled, so only logged in users can create tickets from the Portal. Howeve...