Nhãn tìm kiếm - Deskpro Support
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Delayed Send Feature
I'm not sure if this is a common request for a feature, but I think it would be nifty if the softwar...
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Adding a drop down for user CC selection when creating a ticket
I am aware of the Manager feature and have also added the CC option to the ticket entry for our end ...
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If an agents open the same ticket show them info that another agent is in a ticket
If an agents open the same ticket show them info that another agent is in a ticket.
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Auto Save for creating new ticket
One of our agent wrote about more than 100 line and when internet discounted and reconnect again all...
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Option for agent interface to default to Note
Most of the ticket work we do is adding admin notes on tickets rather than sending user responses. ...
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Ability to see if a ticket has an attachment directly on the ticket overview
It would be perfect if you could see if a ticket has an attachment directly on the ticket overiview.
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Granular Field Visibility Access in the CRM
We would like the ability to limit the visibility for agents to see fields for Organizations and Peo...
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Let the Agent Keep a Reply Draft when Changing the User
Some of our agents regularly change the users of tickets created by one of the forms on our website....
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Viewing agent-only notes
Many times when another agent continues working another's ticket, it's helpful to filter out the rep...
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Forward entire ticket history
It is possible to forward a specific message to an external email address.It is also possible to exp...
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Quick Actions for Compact ticket list view
The new quick reply looks very helpful, but I have noticed it does not work in the compact list view...
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For the built-in “Product” ticket field, allow “Only enable agent validation when the ticket is being resolved?”
For the built-in Product ticket field, is it possible to set the field to Only enable agent validati...
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Allow for “Internal Only Tickets”
Allow for “Internal Only Tickets”. Tickets assigned to a user (email) but which the customer never s...
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Allowing for text to be added above Reply Line
For instance right now you can add Custom HTML to be inserted in the subject or the body of an e-mai...
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Include Full Date Instead of "x days ago" on tickets
Us techies prefer as much data as possible at our finger tips to save precious time. I'm imagining a...
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Ticket locked information to be smaller
When the ticket is locked, the red banner takes up about 1 inch (height) of screen. This is very val...
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Change the skin of the admin/agent interface
I want to change the the skin of the admin/agent page. At least change the colour code to our own co...
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Sort list pane view by clicking on head of column
It would be very nice to be able to sort list pane informations (in condensed list view mode) by sim...
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Toggle showing user email address
Have the option to turn off the email addresses next to user names. The agent would still be able to...
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Possibility to translate Signature
We want to have the chance to translate our agent signatures.
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Task creation usability enhancement
When you add a task, and press the enter key, a new line is added to the task window. However, your ...
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Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
I have made this same mistake way too many times, that I clickied on a ticket in the list pane, thou...
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See Urgency of ticket when set to Awaiting User and Resolved
Please enable the ability to show the urgency of a ticket even after it is awaiting user or resolved...
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Insert KB article link/content into a new ticket
Currently, KB article links and content can only be inserted into tickets which have already been cr...
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Condensed view of Ticket & messages in Agent Interface
One column and two column are fine but neither gives me a view where I don't do a lot of vertical sc...