Skip to main content

Sub-Statuses - Tin tức / Product - Deskpro Support

thg 3 12 2019

Sub-Statuses

Authors list

As part of our 2019.3 release for Deskpro, we are happy to announce our new Sub Status feature. This new feature allows you to create new sub-statuses that are associated with the existing core statuses, and allow your Agents to better define what state the ticket is in.


To add a new sub status, go to Admin > Tickets > Status and click '+ Add Status' 



Your new sub-statuses will give you the option of being more specific with a tickets journey and can also be used within triggers and follow-ups etc so you can always be sure the ticket is in the correct state. 

Hữu ích Unhelpful

39 of 77 people found this page helpful

Thêm nhận xét

Please log in or register to submit a comment.

Need a password reminder?