We are pleased to announce the release of Deskpro Horizon version 2022.42. This release includes several new features our team has been developing, other general improvements, and several bug fixes.
💫 We added the OPC button to the Navigation Panel to provide an easy route to the On-Premise Controller. The icon changes to orange or red if there is an issue depending on severity (SC 80201).
💫 We now support saving phone numbers that include extensions (SC 84224).
💫 We added additional grouping options for ticket queues to include text, currency, and URL custom fields (SC 86707).
💫 We’ve configured a new SCIM user provisioning service using Azure AD to make synchronizing and managing User Profiles seamless (SC 85375).
💫 You can now use custom User and Organization fields in Deskpro apps and widgets (SC 89850).
💫 For On-Premise customers, we have added a checkbox that lets you choose if you use the same email credentials for incoming and outgoing messages when using Gmail or Exchange (SC 90311).
💅 The Admin tab on the Navigation Bar will now turn red to notify you more effectively if any email addresses are failing (SC 87371).
💅 We improved how password errors display on the registration form if there is a custom password policy on the helpdesk (SC 80273).
💅 We restored the FQL query bar for generating Ticket Lists (SC 89505).
💅 We updated the icons and added tooltips to the buttons for the Knowledgebase Articles translation editor to provide additional context for the interface (SC 80030).
💅 We have improved the behavior of Global Search when searching by ID. The results will now show if a ticket has been deleted, or for merged tickets, it will display the ticket it has been merged into (SC 83022).
💅 We updated the links to the setup guides for different authentication methods and SSO routes (SC 88012).
🐛 We fixed a bug that meant you couldn’t select items from the Help Center Content tab when inserting a link into Help Center content or tickets (SC 80215).
🐛 The Help Center Design template editor will reload the code block when you switch brands (SC 89591).
🐛 We have fixed issues where the value for the last User and Agent reply dates on a ticket wouldn’t update for some channels (SC 79201).
🐛 Fixed the bug where Triggers Criteria for Currency fields were not applied correctly (SC 88978).
🐛 We have corrected the behavior of the toggle field, so if a Queue is created based on whether the toggle is active or not, it will display the tickets correctly (SC 89133).
🐛 We have fixed the issue where removing an agent team will not block access to Lists in the Admin interface if there were Saved Lists related to that team (SC 89074).
🐛 We have fixed real-time updates for Queues with Stars as criteria (SC 89345).
🐛 We have fixed the clickable area on the date widget for Help Center forms (SC 84560).
🐛 We have fixed an issue where Ticket Deflection was not working from the Help Center form’s subject field (SC 88528).
🐛 Fixed an issue with approval URLs not displaying the correct domain if the brand is not the default (SC 75079).
🐛 We have fixed the inline image editor on Cloud instances so they will no longer error when opening the editor (SC 85590).
🐛 We fixed an issue that stopped you from saving Help Center Templates if the theme set became corrupted (SC 80690).
🐛 We have fixed the issue where Agent notes didn’t send if they included an @ mention (SC 90079).
🐛 We fixed a Macros validation bug that said a required field wasn’t fulfilled, even when an action was selected (SC 90134).
🐛 We have fixed the issue where the Signature button wouldn’t appear and would display in the reply box (SC 90063).
🐛 We have fixed an issue where changes to label color caused an error in Queues (SC 89882).
🐛 We have fixed a bug where Community Forums wouldn’t load when switching between them if you had some grouping or sorting enabled (SC 85962).
🐛 We fixed a bug where the ticket signature would get duplicated in the reply box (SC 87040).
🐛 Fixed the file upload button in the Help Center, so you can now add files via this button (SC 88830).
On-Premise Controller Release 2.0.41
We are happy to announce the latest release of the On-Premise Controller, which includes improvements to your management of instances, additional control to the update process, and several bug fixes.
💅 We will now allow enabling and disabling of specific IP addresses for an instance (SC 89942).
💅 We will now update the OPC during the initialization rather than after the installation (SC 89518).
🐛 Ensure critical services restart automatically if they are exited (SC 90149).
🐛 Rotate logs based on size rather than age (SC 89830).