Skip to main content

DeskPRO Build #5.5.2 Released - Tin tức / Release Announcements - Deskpro Support

thg 3 23 2017

DeskPRO Build #5.5.2 Released

Authors list

Release version #5.5.2

We are excited to release a new version of DeskPRO. This release was all about squashing a number of bugs to make things run smoother for you all.

Agent Interface

  • Locked tickets breaks reply box (WYSIWYG) editor when using mass actions
  • Ability to search tickets by phone number and address when using advanced search
  • Problem when trying to link tickets when not ticking 'Make the ticket a parent ticket'. Was causing issues with replying/adding notes
  • Ticket data is being cut off in long messages and the 'View Full Message' button was disappearing
  • Agents can now change the date on when a News post was created
  • Automatically set to publish dates for publish content was not working
  • Incorrect download statuses for draft downloads (were being shown as Published when they weren't)
  • Inability to view registered views for Downloads/Knowledgebase articles
  • Issue with date/time field not displaying the correct date selected

Live Chat

  • Issue with usergroup permissions for chat departments not showing the right number of connected agents to users based on which chat departments they had access to
  • Subject phrase in live chat was missing from translation

User Interface

  • Could not copy and paste images in the 'reply' boxes in the user portal
  • Inabilty to unvote feedback items if you have already voted for something
  • Ticket deflection was not working on IE11
  • Registered page views were not being logged correctly
  • If 'Can rate downloads' was off, users were still able to rate them
  • Arabic calendar widget for custom date field was not working
  • Issue with radio button selection remembering past selection when dependent on another field

On-Premise/ Errors

  • Allowed memory of 201326592 bytes exhausted: caused by and issue where a ticket that was a parent and sub-ticket at the same time
  • Exception: 301 MultiLanguage and missing lang code
  • Error: Uncaught PHP Exception NoPermission Exception
  • Error: Cannot user a scalar value as an array
  • Error: A non well formed numeric value encountered
  • Back-up was sometime failing during Verify: File read phase on Windows

 

If you are using DeskPRO Cloud, we will roll out this update to your helpdesk soon.

If you are using DeskPRO On-Premise, you can update your helpdesk to the latest version from your admin interface.

Hữu ích Unhelpful

23 of 61 people found this page helpful

Thêm nhận xét

Please log in or register to submit a comment.

Need a password reminder?