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Được phát hành: 20 thg 10, 2021|Last updated: 3 thg 2, 2023

Every issue (i.e. a complaint, request, or question) sent into your helpdesk, from any of your communication channels, becomes a Ticket in Deskpro.

A Ticket gives you a unified view of every message about an issue, which is contained in the ticket thread.

You can watch our video walkthrough of a Ticket for a quick overview.

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Được phát hành: 20 thg 10, 2021
Last updated: 26 thg 1, 2023
Ticket Properties
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Được phát hành: 20 thg 10, 2021
Last updated: 4 thg 3, 2024
Ticket Assignment
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Được phát hành: 20 thg 10, 2021
Last updated: 30 thg 1, 2025
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Được phát hành: 20 thg 10, 2021
Last updated: 27 thg 1, 2023
Ticket Fields
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Được phát hành: 20 thg 10, 2021
Last updated: 27 thg 1, 2023
Ticket History
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Được phát hành: 20 thg 10, 2021
Last updated: 16 thg 9, 2024
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