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Translations for Publish Content

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Được phát hành: 20 thg 10, 2021|Last updated: 16 thg 11, 2021

If your helpdesk has multiple languages enabled, your Knowledgebase articles can be translated. To manage your translations go to the Publish properties pane, and click on the + next to Translations.

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A dropdown menu will show the languages you have enabled on your helpdesk, selecting a language will add it as a translation option. Clicking one of the languages in the Publish properties pane will open the Knowledgebase article in a split view on the content panel. With the original version at the top and a blank rich-text editor window below, so you can use the untranslated text as a guide.

Enter the translation into the editor, which works the same way as the other text editors in the Publish app, and click Save to save the translation.

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This enables you to save alternate language versions of the same articles.

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