Etiketlerde Ara - Deskpro Support
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Granular Field Visibility Access in the CRM
We would like the ability to limit the visibility for agents to see fields for Organizations and Peo...
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Fields to be editable by default and auto save when ticket closed
Editing fields on a ticket requires a click on the gear symbol and then a save. Desired Implementati...
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Chat fields required to help with chat reporting
Would it be possible to prompt agents that have finished a chat to fill in the fields that are defin...
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Simplify task of creating a ticket from agent interface
When creating a ticket from the agent interface, there are 2 fields that are a pain to fill in: depa...
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Hiding the Ticket language field
It would be nice to be able to hide the ticket language field using the department layout settings, ...
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It is possible to remove a follow when mandatory fields are still unset and it confuses the interface
When a issue must have some mandatory fields set, it is still possible to remove a follower from the...
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Custom user fields for specific usergroups
Ability to have custom user fields only apply to specific usergroups allowing you to customize their...
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Change Date Time input format for date fields
I know that it's possible to change the display format for date time fields but I gather that it isn...
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I would like to be able to remove the Team box in the ticket window
I would like to have the option to remove team selection box in the ticket selection of the ticket p...
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Modification to Fields display for filters, ordering, and grouping
Fields are usable today in more than just ticket views - they can be used as filter and sort criteri...
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Field mapping of external usersources
Today, Deskpro has the ability to import users from a CSV file. It walks the administrator through a...
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Keyboard navigation for drop-down fields
I tend to use keyboard navigation heavily to complete forms, e.g. when creating a new Person or Orga...
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Links in custom ticket fields
I'm unable to insert hyperlinks into custom ticket field titles, either by inserting a hyperlink (ju...
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Sort Ticket History
When creating a trigger if a field is optional it would be nice to be able to say If the field is nu...
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Better field layout - not just vertical
I'd like a better field layout editor - at the moment, I can only stack the fields vertically which ...
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Lookup Fields and Phone Validation
It would be nice to have some additional fields like a phone number format with a validation, multif...
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Delete a field option without removing it from existing tickets
Create a third action in the 'Delete Option' pop-up to delete an 'option' without removing it from e...
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Ability to create variables/global fields in the system
It would be helpful if you could create specific variables or global fields in the system. For exam...
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Select brand/department visibility per category, product and other field value
Currently, it is possible to set the visibility per department of whole fields. However, with a mult...
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Compulsory time logging
I'd like to be able to force agents to submit a time against the time log when they submit a reply s...
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Twilio SMS Integration to Allow Fields
Currently, the Twilio SMS integration in Deskpro allows only for a hard-coded phone number. My proje...
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I would like to see a separate field for 'middle name' to use in snippets
Hi there, I really like the possibility to use either the user's first name or last name in snippet...
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Editing the visible fields in the Linked tickets area.
It would be a great feature if the visible fields / colomns would be editable / choosable in the sec...
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Add a 'Summary' message type for tickets
I would love to have a different message type available in tickets that one could post a 'Summary' o...
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Make user registration fields more available for user
Once registered and clicking on the "Your Account" have the fields available for the user to fill in...