Why am I receiving a 504 error when trying to download a ticket as a PDF? - Bilgi Bankası / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. Consider upgrading to Deskpro Horizon

Why am I receiving a 504 error when trying to download a ticket as a PDF?

Son güncelleme: 25 May 2023 - Grace Howlett

Question:

I'm trying to save a ticket to PDF using the Ticket Actions drop-down menu, but I'm getting a 504 timeout error. Why is this?

Answer:

This is a limitation of current PDF generator. Some tickets (i.e. long tickets, tickets with lots of attachments) may fail. The workaround is to use the Print function and then use your browsers Print to PDF function.

Yararlı Yararlı değil

51 kişiden 31 kişi bu sayfayı yararlı buldu

Bir yorum ekle

Bir yorum gönderebilmek için lütfen oturum açın ya da kayıt olun.

Oturum aç
Kayıt ol

Yazar: Grace Howlett
Creation date: 4 Ara 2018
Last update: 25 May 2023
Publish date: 4 Ara 2018

Why am I receiving a 504 error when trying to download a ticket as a PDF? - Bilgi Bankası / Deskpro Legacy - Deskpro Support

Why am I receiving a 504 error when trying to download a ticket as a PDF?

Bir yorum ekle

Etiketler