Get to know the different elements that make up a Deskpro ticket. Tickets are created in the helpdesk anytime a customer or end-user contacts you via any communication channel. Whether via email, live chat, phone call, social media, or a contact form on your Help Center. Or you can create them manually from inside the helpdesk.
Tickets make managing requests simple. They centralize a user’s messages and past conversations into one place, so you can easily understand the context and provide the best support.
This video will cover the basic structure of a ticket in Deskpro and highlight some of its key features.
Here are some suggested guides and articles that will help you further your understanding of Deskpro’s ticketing interface.
Bir yorum ekle
Bir yorum gönderebilmek için lütfen giriş yapın ya da kayıt olun.