I'm having trouble receiving notification emails when I create a ticket - Bilgi Bankası / Deskpro Legacy - Deskpro Support

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I'm having trouble receiving notification emails when I create a ticket

Son güncelleme: 31 Ağu 2023 - Lara Proud

Question:

I'm trying to test email notifications. I make myself a test ticket and I don't get an email. Other automatic emails seem to be working. What's wrong?

Answer:

By default, you don't get notifications about your own actions on tickets, including creating them.

If you want to enable email notifications for your own actions, go to your Preferences at the top left of the agent interface, and change the My Own Actions settings under Email Notifications.

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Yazar: Ben Henley
Creation date: 26 Haz 2014
Last update: 31 Ağu 2023
Publish date: 26 Haz 2014

I'm having trouble receiving notification emails when I create a ticket - Bilgi Bankası / Deskpro Legacy - Deskpro Support

I'm having trouble receiving notification emails when I create a ticket

Question:

Answer:

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