New Features and Additions
- Multi-branded portals now generally available- please see this post for more information.
- Reporting Hierachy- more information here.
- Audit Log Stability
- Joomla App update
- Performance improvements: mass actions, scability (filters, agents, permissions), opening a ticket, running a filter, replying to a ticket
- Language auto-detection improvements
- Inability to select 00:00 based time when selecting custom SLA working hours
- Editing Proactive chat agent title and message
- LDAP setup
- Issues with JIRA integration
- Double-encoding in display input custom field
- Macro to set a department on new ticket
- reCAPTCHA fixed
- Issues with agent chat permissions
- Forwarding message not emailing BCCd users
- Issue with forwarded message display
- Editing forward out header email template did not display changes
- Agent note display when applied through automations
- Display issue in reports where agent has no name
- Custom phrases not applying consistently
- Elastic search results not complete for KB articles
- Agent override name not displaying in ‘Author’ form
- Issue with reloading in admin interface
- Setting to let agents be CCd on ticket form fixed
- Forwarded messages not forwarding attachments
- Snippet insert position fixed
- Chat settings disabled for some users
- Password error message on User portal display issue
- ‘Email code and setup instructions’ for live chat
- Last action on ticket log in user portal
- API rate limit changes
- Display issue customized does not appear next to edited email templates
- Edits to phrases not saving
- Issue with user portal ticket properties display
Cloud helpdesks will begin to be updated soon.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface using the auto-updater.
If you have any questions about the above or any feedback to pass on contact firstname.lastname@example.org
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