Gå till huvudinnehåll

Deskpro 2021.1.4 Release - Nyheter / Release Announcements - Deskpro Support

apr. 22 2021

Deskpro 2021.1.4 Release

Författarlista

We are pleased to announce the release of Deskpro version 2021.1.4. This includes a mixture of general improvements and bug fixes.

 Improvements:

  • DPHC-328 - Add translatable phrase for "Subject" on ticket form in Messenger widget
  • DPHC-331 - Add support for reCAPTCHA v3
  • DPHC-345 - Improve image scaling in published content in Chrome
  • DPHC-348 - Added translatable phrase for field validation related error messages
  • DPLEG-42 - Add support to remove attachments by editing Agent Notification email template

Bug Fixes:

  • DPHC-339 - Adding a translatable phrase for one language could wrongly change another language
  • DPHC-329 - Improve enforcement of “Only enable agent validation when the ticket is being resolved” custom field property
  • DPHC-341 - “Sorted By” drop down box did not automatically close off in Community
  • DPHC-327 - Upvote button disappeared in community on smaller resolution windows
  • DPHC-234 - Multiple emails being triggered when user clicks on “Resend Validation Email” multiple times
  • DPHC-242 - Smart Fields were not displaying correctly in Help Center portal
  • DPHC-349 - Ticket Approval option was not showing on the user portal side
  • DPHC-351 - User was able to submit tickets if required message is missing
  • DPHC-311 - Block Quote formatting was not appearing properly on Help Center portal side
  • DPHC-196 - Multiple CC’d emails would appear to be added in Help Center if user clicked CC continuously
  • DPHC-235 - Multiple “Thank you for your feedback” notifications appearing when user continuously clicks “Submit Feedback”
  • DPHC-237 - "Not Found" message was displaying after click multiple time on "Remove email" button
  • DPHC-245 - Guides: Long "Description" was not displaying on User portal side
  • DPHC-266 - GUI issue when entering invalid emails in CC field resolved
  • DPHC-347 - If a news post is saved as a draft and moving to publish is delayed no subscription notification was sent
  • DPHC-355 - Help Center search did not search for content which contained special characters
  • DPLEG-535 - If no user facing message exists on a ticket, user email notifications were not sent
  • DPLEG-97 - “Usergroup” criteria in trigger did not apply to users who inherited permissions via their organisation
  • DPLEG-147 - Resolved inconsistencies in “Ordered by” sorting option for tickets in the agent interface
  • DPLEG-160 - Pagination issue: Only 10 macros appear in the “Follow Up Actions” drop down box in the Agent Interface
  • DPLEG-177 - Corrected behaviour around “Can assign tickets to self” so agents can add themselves as followers
  • DPLEG-213 - Splitting a message from a ticket would cause the new ticket to inherit the old feedback
  • DPLEG-222 - Grouping a filter by a custom date field caused a server error
  • DPLEG-225 - Grouping in flagged filters was not retained if you move to another filter and return
  • DPLEG-260 - Error when downloading translations, breaks at Romanian package
  • DPLEG-278 - Adding a macro would automatically check “Close tab” box even when this was not defined
  • DPLEG-286 - Site Name and Site URL variables weren't  being displayed in new email templates
  • DPLEG-319 - Certain custom user field data was not being properly set after user account merge
  • DPLEG-63 - Creating linked ticket did not carry over brand (sets default)
  • DPLEG-377 - Adding a follower via a trigger did not execute
  • DPLEG-391 - Space visible before the first word in the body of some email templates
  • DPLEG-605 - GUI: URL field would leak out custom article field in Help Center
  • DPLEG-510 - "File" custom field is displaying broken on "Register" page
  • DPLEG-424 - Pagination issue: Can only View 10 Approval Types
  • DPLEG-489 - Ampersands can't be set in URLs by triggers
  • DPLEG-495 - API: Cannot add more than 1 article via API batch request
  • DPLEG-519 - Using the Ordered By/Group By function does not work if there are certain characters in a text field in Agent Interace
  • DPLEG-520 - Ticket Update Triggers did not apply when “SLA Passing” criteria was included
  • DPLEG-550 - 'Has been emailed a specific template' trigger criteria only shows emails from legacy template editor
  • DPLEG-552 - If a user has access to 0 departments on a particular brand through their usergroup, they are still able to submit tickets to the default department for that brand.
  • DPLEG-585 - CAPTCHA isn't enforced when submitting registration for an email already registered in the system
  • DPLEG-598 - Bug around “Preview As Guest” in Helpcenter Template Editor
  • CH-19542 - Not all chat departments were displaying in Messenger configuration in a multibrand setup
  • CH-24975 - Emails forwarded out from certain tickets were appearing blank
Hjälpfull Oanvändbar

30 av 60 personer tyckte att sidan var användbar

Posta en kommentar

Logga in eller registrera dig för att lämna en kommentar.

Behöver du en påminnelse om ditt lösenord?