Viewing agent-only notes Under Review

Martin Brule Jr.

Many times when another agent continues working another's ticket, it's helpful to filter out the replies to/from the end user and only see agent notes for quick review of troubleshooting steps already done.

Kommentarer (2)

Mike Sheldon

5 år sedan

This would be very helpful for our organization as well. Majority of the time all the info we need is in the notes not the messages.

Steve, Lam Hang

5 år sedan

This is indeed useful especially when auditing for 1:1 reviews with the agent. Also important when the thread is too long. Some tickets could be going on for a few weeks and reading all the contents is sometimes time consuming.

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New Feature Request

Författare: Martin Brule Jr.
Last update: 13 okt. 2020
Category: Tickets

Viewing agent-only notes Under Review

Kommentarer (2)

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