Trigger rule by number of replies on a ticket - Community / Feature Request - Deskpro Support

Trigger rule by number of replies on a ticket Collecting Feedback

Lukasz Rzanek

I would like to be able to trigger an action when the number of replies exceeds certain number of replies. It's maybe not that interesting for the agent itself, but for a manager it might be in case that there is a huge number of replies without actually getting the ticket to be closed.

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New Feature Request

Författare: Lukasz Rzanek
Creation date: 8 okt. 2014
Last update: 2 aug. 2017
Publish date: 8 okt. 2014
Category: Automations

Trigger rule by number of replies on a ticket - Community / Feature Request - Deskpro Support

Trigger rule by number of replies on a ticket Collecting Feedback

Posta en kommentar

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