SLA is completed only when the second agent response when an agent creates a ticket - Community / Feature Request - Deskpro Support

SLA is completed only when the second agent response when an agent creates a ticket Collecting Feedback

Christine Loh

For the ticket created by the agent, it will be good to have the option where the sla meet/completed only when the second response from the agent is sent. Right now SLA is met when the ticket is created by an agent.

Posta en kommentar

Logga in eller registrera dig för att lämna en kommentar.

Logga in
Registrera

Förbli inloggad?

Behöver du en påminnelse om ditt lösenord?

New Feature Request

Författare: Christine Loh
Creation date: 20 apr. 2022
Last update: 19 okt. 2023
Publish date: 20 apr. 2022

SLA is completed only when the second agent response when an agent creates a ticket - Community / Feature Request - Deskpro Support

SLA is completed only when the second agent response when an agent creates a ticket Collecting Feedback

Posta en kommentar

Taggar