Read Only for Archived tickets - Community / Feature Request - Deskpro Support

Read Only for Archived tickets Collecting Feedback

Christian

Just wondering if there is a way that tickets can be set to a "Read-Only" state once they are set to an Archived Status?

The read-only would be for users that do not have Admin permission only

Kommentarer (2)

Christian

3 år sedan

Having the Read-Only feature would preserve the data integrity in tickets so that creating reporting for previous years would be consistent.

Christian

3 år sedan

This would prove very useful for reporting if the Read-Only status could be applied to Resolved tickets. It would ensure data integrity with reporting.

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New Feature Request

Författare: Christian
Creation date: 12 mars 2019
Last update: 17 nov. 2023
Publish date: 12 mars 2019
Category: Tickets

Read Only for Archived tickets - Community / Feature Request - Deskpro Support

Read Only for Archived tickets Collecting Feedback

Kommentarer (2)

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