Problem and Incident Enhancement - Community / Feature Request - Deskpro Support

Problem and Incident Enhancement Collecting Feedback

Ben Willis

Please consider expanding the Problem and Incident functionality to allow tickets/incidents that are associated with a Problem to be updated (with a single response) in mass when the parent problem has been closed by either a workaround or by resolving the root cause .

This would put DeskPro and this feature more in line with ITIL best practices.

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New Feature Request

Författare: Ben Willis
Creation date: 5 jan. 2018
Last update: 15 jan. 2018
Publish date: 5 jan. 2018
Category: Functionality

Problem and Incident Enhancement - Community / Feature Request - Deskpro Support

Problem and Incident Enhancement Collecting Feedback

Posta en kommentar

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