Option to prioritise the Reply-To header when an email is received from a specific email address - Community / Feature Request - Deskpro Support

Option to prioritise the Reply-To header when an email is received from a specific email address Collecting Feedback

Anand Athi

I'd like a way to keep the "From" header as being prioritised as default, but then for a specific "From" address have the system prioritize "Reply To". I only want that change for the form-based emails, not for everyone.

I was hoping to find a way to set a custom rule that when the email 'From' address is a specific email address, that it instead generates a ticket for the "Reply to" field so that the user gets notified.

Posta en kommentar

Logga in eller registrera dig för att lämna en kommentar.

Logga in
Registrera

New Feature Request

Författare: Anand Athi
Creation date: 10 sep. 2020
Last update: 10 sep. 2020
Publish date: 10 sep. 2020
Category: General

Option to prioritise the Reply-To header when an email is received from a specific email address - Community / Feature Request - Deskpro Support

Option to prioritise the Reply-To header when an email is received from a specific email address Collecting Feedback

Posta en kommentar

Taggar