More options for assigning missed calls & voicemails - Community / Feature Request - Deskpro Support

New Feature Request

More options for assigning missed calls & voicemails Collecting Feedback

Jeff Hauman

Add options that allow the Missed call or voicemail to be assigned;

1. Set Brand

2. Assign to Agents listed in queue in Round Robin order, that are "Online"

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Jeff Hauman

2 år sedan

The feature to distribute voicemails in a "Round Robin" fashion the same as tickets (ie. emails) is handled by competing "helpdesk" cloud solutions. This request removes another barrier for those considering Deskpro when comparing features between cloud providers.

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New Feature Request

Författare: Jeff Hauman
Creation date: 12 maj 2021
Last update: 17 juni 2021
Publish date: 12 maj 2021
Category: Automations

More options for assigning missed calls & voicemails - Community / Feature Request - Deskpro Support

More options for assigning missed calls & voicemails Collecting Feedback

Kommentar (1)

Posta en kommentar

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