Let agents customize chat notifications when they are mentioned in a note - Community / Feature Request - Deskpro Support

Let agents customize chat notifications when they are mentioned in a note Collecting Feedback

Christian Mattart

When a mention is added in a note, the mentioned agent gets notified by email when they are offline (can be disabled) and always through agent chat (cannot be disabled). When agents get tons of mentions, it is quite frustrating to be notified multiple times for the same thing. It would be great if it could be customized by each agent.

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New Feature Request

Författare: Christian Mattart
Creation date: Oct 19, 2016
Last update: Nov 1, 2016
Publish date: Oct 19, 2016
Category: Chat

Let agents customize chat notifications when they are mentioned in a note - Community / Feature Request - Deskpro Support

Let agents customize chat notifications when they are mentioned in a note Collecting Feedback

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