Follow Up action in Macro - Community / Feature Request - Deskpro Support

Follow Up action in Macro Collecting Feedback

Frank Yann

We found a good feature you could add to save time on repetitive tasks. Allow follow-ups to be included in a macro. Right now a follow up can run a macro but it would be great if a macro could include a follow-up.

Kommentarer (3)

Jeroen van der Steen

5 år sedan

This would be great. I very often find myself setting the same follow-ups (like setting the status to Awaiting Agent again if no reply was received after e.g. 1 week, so that I can ask the customer for an update). This takes a considerable amount of clicks.

Brad Templeton

5 år sedan

We often have to create users account with 3rd party vendors and we are using follow ups to trigger an action. Right now it a manual process but the macro will allow us to use the product more efficiently.

Mark Edwards

4 år sedan

I also find myself setting the same follow-ups (like setting the status to Awaiting Agent again if no reply was received after e.g. 1 week) so I would like to up-vote this feature request of making the follow-up process quicker and easier.

Posta en kommentar

Logga in eller registrera dig för att lämna en kommentar.

New Feature Request

Författare: Frank Yann
Last update: 30 juni 2020
Category: General

Follow Up action in Macro - Community / Feature Request - Deskpro Support

Follow Up action in Macro Collecting Feedback

Kommentarer (3)

Posta en kommentar

Taggar