Feature to handle different types of user replies - Community / Feature Request - Deskpro Support

Feature to handle different types of user replies Collecting Feedback

Lauren Cumming

E.g If you have a trigger that sends out an automated email when a ticket is resolved, a feature that could distinguish between meaningless re-resolves where the user has replied 'Thank you' or something similar that would re-trigger the automated email. Would be useful to exclude these types of replies, also useful for statistics e.g time until resolution.

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New Feature Request

Författare: Lauren Cumming
Creation date: 7 sep. 2016
Last update: 7 sep. 2016
Publish date: 7 sep. 2016
Category: General

Feature to handle different types of user replies - Community / Feature Request - Deskpro Support

Feature to handle different types of user replies Collecting Feedback

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