Email direct to ticket - Community / Feature Request - Deskpro Support

Email direct to ticket Collecting Feedback

Stuart Travers

We currently have a number of powershell scripts that are used by helpdesk agents to perform certain tasks.

Previously, on completion, these tasks would send an email of the results to our support mailbox with the ticket id in a specific format ("Re: [Request ID :##123456##]") and the email would be automatically added to ticket 123456.

Is it possible to create a specific flag to force the ticket import as a reply?

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New Feature Request

Författare: Stuart Travers
Creation date: 20 juni 2019
Last update: 20 juni 2019
Publish date: 20 juni 2019
Category: Tickets

Email direct to ticket - Community / Feature Request - Deskpro Support

Email direct to ticket Collecting Feedback

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