Deskpro Support

Kontakta Oss

Additional total times in DPQL - Community / Feature Request - Deskpro Support

New Feature Request

5

Additional total times in DPQL Collecting Feedback

Joshua Thompson

Currently in DPQL there are 4 total time options in the tickets table:

total_to_first_reply

total_user_waiting

tickets.total_to_first_reply_wh

tickets.total_user_waiting_wh

It would be helpful if there were more options here.

Specifically a total time the ticket is in the pending status would be particularly useful.

Posta en kommentar

Logga in eller registrera dig för att lämna en kommentar.

New Feature Request

Författare: Joshua Thompson
Creation date: 5 apr. 2022
Last update: 19 okt. 2023
Publish date: 5 apr. 2022