Having a 'Notify all agents' option for triggers would be useful - for example when you're defining things like 'emergency' triggers. The only way to do that currently seems to be to add all of the agents in your organization as a follower on the ticket (one at a time) and then use the 'Send Agent Email' trigger with the 'Ticket Followers' option. The problem with this approach is that I will need to go in and adjusted it every time somebody new joins the company.
Svenska
Bahasa Indonesia
Bălgarski
Čeština
Cymraeg
Cрпски
Dansk
Deutsch
Eesti keel
English
English (UK)
Español
Français
Gaelic
Hrvatski
Íslenska
Italiano
Latviešu valoda
Lietuvių kalba
Magyar
Malti
Nederlands
Norsk
Polski
Português (Brasil)
Português (Europeu)
Pусский
Română
Slovenčina
Slovenian
Suomen Kieli
Tiếng Việt
Türkçe
Ελληνικά
македонски
الإنجليزية
فارسی
日本語
英语（美国）
영어
Posta en kommentar
Logga in eller registrera dig för att lämna en kommentar.