New Features and Additions

• Multi-branded portals now generally available- please see this post for more information.
• Reporting Hierachy- more information here.

Improvements

• Audit Log Stability
• Joomla App update
• Performance improvements: mass actions, scability (filters, agents, permissions), opening a ticket, running a filter, replying to a ticket
• Language auto-detection improvements

Fixes

• Inability to select 00:00 based time when selecting custom SLA working hours 
• Editing Proactive chat agent title and message
• LDAP setup
• Issues with JIRA integration
• Double-encoding in display input custom field 
• Macro to set a department on new ticket
• reCAPTCHA fixed
• Issues with agent chat permissions
• Forwarding message not emailing BCCd users
• Issue with forwarded message display
• Editing forward out header email template did not display changes
• Agent note display when applied through automations
• Display issue in reports where agent has no name
• Custom phrases not applying consistently
• Elastic search results not complete for KB articles
• Agent override name not displaying in ‘Author’ form
• Issue with reloading in admin interface
• Setting to let agents be CCd on ticket form fixed
• Forwarded messages not forwarding attachments
• Snippet insert position fixed
• Chat settings disabled for some users
• Password error message on User portal display issue
• ‘Email code and setup instructions’ for live chat
• Last action on ticket log in user portal
• API rate limit changes
• Display issue customized does not appear next to edited email templates
• Edits to phrases not saving
• Issue with user portal ticket properties display 

Cloud helpdesks will begin to be updated soon.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface using the auto-updater.

If you have any questions about the above or any feedback to pass on contact support@deskpro.com