We are pleased to announce a new release of the DeskPRO helpdesk platform, build #415.

The following is an automatically generated list of changes in this release:

• NEW Use encryption for storage of email account passwords
• NEW Problems and Incidents (https://support.deskpro.com/news/view/558)
• FIX Parsing forwarded message when the user email line contains a name which includes a parenthesis
• FIX Portal: Style of ol and ul lists in tickets
• FIX No ticketlog for when SLA status changes (between ok, warn and fail)
• FIX fixes possible persistence error during sync
• FIX Reports 'Past 24 Hours' placeholder was sometimes using ranges longer than 24h
• FIX Disabling a usergroup would make it invisible on the usergroups list
• FIX Org label 'not in' filters would cause SQL error
• FIX Admin: Input for relative date criteria did not save properly for 'after'
• FIX Department newticket triggers would not apply to agent-forwarded emails
• FIX Hard-deleted tickets did not delete attachment data
• FIX Agent: Search tab had op field overlap input box
• FIX Agent: Related content that are 'drafts' would not show in Related Content tab
• FIX Validation errors on agent newticket screen when user fields exist on a layout
• FIX Email gateway: Agent email codes did not work for custom fields
• FIX Fix possibility of some email accounts being skipped if processing time of other accounts is longer than 180 seconds
• FIX Sometimes logging-in when certain language cookies are set might result in an error
• FIX Portal: showing 'Not Found' when clicking on resolve link in emails
• FIX Agent: Fix 'more' button in snippets window
• FIX Ticket log now logs email account changes
• FIX Admin: Deleting a feedback category would delete linked usergroups
• FIX Admin: Creating feedback type would not save usergroup selection
• FIX Links in chat messages open in new windows
• FIX CSV exporting using lowercased strings in contact data
• FIX CSV exporting would add duplicate primary email
• FIX Agent: Fix setting unpublish date on articles
• FIX Rendered datetime custom field only shows date
• FIX Chat transcript would always be sent in English if user is a guest
• FIX Purge demo failed to purge KB when DeskPRO is running on case-sensitive filesystems
• FIX Agent: Mentions in newticket notes didn't work
• FIX Link to escalations in ticketlog were incorrect
• FIX Chrome would show translation prompt in agent interface when viewing tickets in other languages
• FIX Formatting on snippets is lost when using shortcodes
• FIX Portal: Deleted or unpublished articles showed permission error instead of 404
• FIX Saving signature from agent interface
• FIX Fix missing {{ticket.subject}} variable in some gateway rejection messages

This update has been rolled out to all Cloud customers.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface.