We are pleased to announce a new release of the DeskPRO helpdesk platform, build #293.

The following is an automatically generated list of changes in this release:

• NEW Agents with permission can now "login as user" from any profile tab
• NEW New API call to clear sessions (e.g. can be called when a remote source resets password)
• NEW Agents can now forward emails as attachments (e.g., "Forward as Attachment" in Outlook) which results in better processing of forwarded messages
• CHANGE Sessions are reset when user resets password
• FIX Conflicting event handlers could cause some clicks on results in quick-search from opening
• FIX Macros not being applied when switching to note mode in agent ticket reply form
• FIX Some unicode characters could be mangled by email processor with servers using libxml <2.7

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.