We are pleased to announce a new release of the DeskPRO helpdesk platform, build #289.

The following is an automatically generated list of changes in this release:

• NEW For users with multiple emails on their account, you can now change the email address used by a ticket
• IMPROVEMENT Improve performance of searching through macro list in ticket reply box menu
• IMPROVEMENT Pressing enter inside text fields in search forms will submit search
• IMPROVEMENT Search forms have a 'reset' button
• IMPROVEMENT Better prevention of duplicate upgrade processes running during auto-upgrade
• IMPROVEMENT Better cron.php duplicate run protection using lock files where available
• IMPROVEMENT Added date search options to tickets api
• IMPROVEMENT When user has many tickets to show in profile, button links to search result
• FIX Some email notifications could potentially include dates with the wrong timezone for the user it was sent to
• FIX Grouping on SLA filter results was not working
• FIX Using "Reply" trigger action with the "written by assigned agent" variable would not work if there was no assigned agent before the trigger itself run
• FIX Admin interface listing 'new ticket by web form' triggers in wrong order
• FIX Using the "forward message" feature from agent interface would always show the 'From' as the ticket owner even if it was a message by a different CC'd user
• FIX Case where knowledgebase gateway address could be used on tickets if no trigger exists to set the 'From' address and the initial default ticket addresses were removed
• FIX Counts on cached counted archive filters (recycle bin, spam etc) would be updated to NaN when a new ticket entered the list
• FIX Setting a search term in ticket message/subject 'advanced' popout would break the simple input box
• FIX Blank priority names under trigger actions
• FIX Extra linebreaks around chat snippets
• FIX Saving custom fields could clear out any fields that have a custom layout option, making them invisible until you reload the ticket
• FIX Completed tasks disappearing on their linked ticket
• FIX Placement of display name when adding tasks
• FIX Possible errors about missing CURL constants in some versions of PHP
• FIX PHP warnings sometimes when scaled image dimention is rounded down to 0 (e.g., 100px wide but 1px high could result in 0px height)
• FIX SQL error with filters that search on SLA status
• FIX Prompt for initial snippet category if no category exists
• FIX Layout on 'ticket feedback' section in reports
• FIX Overflowing in new chat alert with user with many tickets
• FIX Not being able to select top-level categories in multi-level category structure in publish section
• FIX Quick-search on email address would always show primary email in result even if a secondary email was the one that matched
• FIX Dupe org/people results sometimes in quick search results
• FIX Case where agent does not have permission to any sub-departments could cause the parent department to become selectable for them if the agent was never saved/updated since sub-departments were added
• FIX Cleaning up of tmp_data prematurely. Could result in 'reset password' tokens being cleaned up before they sholud have.
• FIX Infinite loop when trying to fetch a phrase that does not follow the proper naming format of group.name
• FIX Another case where dismissed notifications might come back
• FIX Translated articles always displaying in agents selected language, making the "real" base language un-editable

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.