We are pleased to announce a new release of the DeskPRO helpdesk platform, build #267.

The following is an automatically generated list of changes in this release:

• NEW Updated agent interface (read more)
• NEW Trigger and macro action to add agent followers
• CHANGE New feedback will look up user info from email address in user sources to get name
• FIX Interface not showing the 'assign' permission on a department an agent had 'full access' to
• FIX Prevent creating empty phrases
• FIX Locking/unlocking a ticket causing empty ticket logs
• FIX Viewing a feedback status resetting its title
• FIX Agent email replies with special #note code would still reset status and assignment.
• FIX Floodchecks and flood warnings being run on users already set to 'disable autoresponses'
• FIX Dupe triggers being listed in ticketlog (happens if trigger has multiple actions)
• FIX When editing ticket fields, prevent selecting first listed language when a ticket was created with no specific language (i.e., would select a specific language instead of the helpdesk default).
• FIX Showing commenting permissions in usergroups editing when comments disabled from settings
• FIX Not showing feedback comments if permission to add comments disabled (e.g., even comments from an agent would be hidden).
• FIX Times on agent chat messages
• FIX Dupe agent chat windows
• FIX Manually unlocking a ticket locked by another agent would not un-hide controls to edit ticket fields
• FIX CSV import from admin not using standard blob storage to handle file uploads
• FIX Ticket reply form is not reloaded when permission to reply changes because of a ticket change (e.g., unassigned to assigned)

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.