We are pleased to announce a new release of the DeskPRO helpdesk platform, build #238.1.

The following is an automatically generated list of changes in this release:

• Cleanup some unused methods, fix couple issues with message pagination
• Updated languages: Hungarian - Hungarian: Changed 46 phrases
• Pagable ticket messages
• AD accept login via email address on 'mail' as well as usual account name, netbios name or principal name
• Fix missing "None" options in triggers/filters/macros
• Fix notes from appearing in 'messages' tab of 'full log'
• Add "None" flag option in massactions/trigger actions
• Add ability to delete English language
• Fix couple issues with copying attachments from ZD import
• Fix UserID set on user profile pictures during ZD import
• Fix "click to enable" button in warning box at top of admin interface when helpdesk is disabled
• ZD Import: - Fix API call errors (such as 404s) being interpreted as rate limiting - Log API call errors to import.log - Handle case where ticket metrics may not be available)
• Finish up ZD importing
• Lots of work towards the Zendesk importer
• Add hooks into Zendesk API wrapper for listeners/loggers
• Add Zendesk API wrapper to Orb
• Task reminders are now also timezone-aware
• Task due dates are timezone-aware
• Prevent errors in Firefox extensions from popping up the DeskPRO error reporter
• Fix saving custom email template mangling special split subject/body tags
• Fix possible JS error to do with auto-complete box being destroyed and then hidden
• Correct daily cleanup task interval
• Fix nested span in select2 causing some shorter labels from being truncated when they shouldnt
• Add indexes to a few log/store tables that are claned on daily cron
• TinyMCE sources
• Update tiny_mce to 3.5.8 to fix a few bugs
• Use onload event to fix rare case where ready function is called too early
• Fixes to Email Subject/Body trigger match - String comparisons are case-insensitive - Email body did not match if email was HTML-only
• Add error detection when posted form might go over max post vars
• Fix sending large permission matrix on editing an agent which could result in form going over max_input_vars
• Add shortcut to Logger to dump a variable
• Add simple service that manages log writers
• Improve OOO/bounced mail detection If a message does not contain the Thread-Topic (which contains the original subject pre-"Out of office:" type prefixes), then we now will fall back on trying to remove all prefixes from the actual subject by finding the ':' and then matching that against the users latest subjects.
• Ensure subject does not contain newlines
• Fix new ticket confirmations sending even when user is autoresponder
• Fix case where missing console object from IE would cause widget tab to error silently
• Website tab should set a z-index
• Fix a plain-text cut pattern not matching
• Fix a few cases where an email address should result in a usersource lookup but did not
• Fix possible bug where utf8_* calls from low (get_messages et all) might fail - Move the Strings::setPhpUtf8Dir() call to outside of the if-check. The classfile might be included but the dir might not be set.
• Fix chat widget placement when document body has text-align:center styling
• Fix case where newlines are missing from text messages that were trimmed and had no cut
• Checking for build header should check for non-empty value
• "Open" button for articles in website widget will open in the embedded iframe if it exists on the page
• Fix header not expanding past 1000px or so when using frame widget (due to max-width)
• Add a few more customisation variables to overlay widget code snippet
• Couple fixes to search builder: - Fix not being able to add multiple terms of same type to a filter (e.g., agent is not unassigned, agent is not me) - Fix the ticketsearch agent/team "unassigned" option always being "is" operator (e.g., "agent is not unassigned" would not work)
• Fix optionbox in IE8
• Fix portal offline being applied to chat/website widgets
• Fix notice when no context passed to Task::isDueToday

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.