We are pleased to announce a new release of the DeskPRO helpdesk platform, build #232.

The following is an automatically generated list of changes in this release:

• Show times for error logs in admin interface in local timezone
• Fix trying to call destroy on alreay destroyed object
• Fix possible JS erorr with reference to undefined var when closing a tab
• Fix comments being set to validating when when validation on comments is disabled, but email validation on accounts is enabled
• Fix user waiting grouping being off by one time group
• Send log files as part of cron-resumed warning email - Reported errors also include a tail of server log files
• Some tweaks around email processing to better handle running out of memory - Distinction between inserted/processing. Sources can be inserted without being processed. - Inserted messages are processed next run - Attempt to break process loop when nearing memory limit
• Add page to browse all sources
• Add downloadable server info report file from PHP Info page
• Add Strings method to make an ascii table
• Portal page title tweaks - Homepage by default is the site name rather than the chosen section (e.g., before you'd have just "News") - Site name appended to titles
• Dont suppress warnings from fsockopen when connecting to POP3 server or else that may eat up logs about OS-level blocking. That is, fsockopen only returns errno's to do with the socket, if it failed before the socket was created, then a standard PHP warning might be raised instead.
• Fix some issues with update scroller track in tickets section
• Editing tasks from ticket was not doing anything, show error on trying to add task with no description
• Fix agent selector under ticket tasks
• Add timezone to initial agent welcome screen
• Add some spacing around online agents notice
• Fix extra merge button, possible error when comparing if objects are the same
• Remove line that reset user waiting time in addMessage. This is all handled within status changes instead.
• Fix a situation with reports where the sorting wasn't correct.
• Ensure that there are no timeouts in reports.
• Fix possible recursion with changes to properties recursively calling change event
• Handle case where POP3 server doesnt suppor tthe CAPA command to give list of capabilities
• Add support for automatically dismissing Chrome desktop notifications over time (configurable per user).
• During import, create dummy disabled agent accounts when messages from deleted techs are detected
• Clean up merge overlays a bit
• Fix going back to Message tab from Full Log tab still showing log items
• Fix strange tab selection behaviour when switching between Settings tabs in agent interface
• On Windows machines, config editor should be 127.0.0.1 and not localhost
• Fix CSS on IE compat instructions cutting text off
• Fix menu description for admin CRM/Fields item
• Increase timeout of opening a tab page A jQuery timeout is from when the call is initiated. It doesn't take into account if the request has started, if it's almost done, if it's just slow etc. So a higher timeout and just let the browser decide on timeouts is generally better.
• Fix weirdness around updating lists with "Tickets I Follow" (and other filters that use participants as criteria)
• Move portal off into UserKernel preResponseHandled

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.