Using snippets in the Follow up section also - Community / Feature Request - Deskpro Support
Using snippets in the Follow up section also Collecting Feedback
Using snippets' shortcuts in the Follow-up section would be great feature.
When I compose a reply in the Follow - up section, ot would be nice if the snippets worked here also.
This way you can have a default Follow Up reply you can put in the Follow up by just selecting the snippet.