1.) Please include the Ticket Number in the Search Results.<br /><br /> 2.) The TICKETS section, in search results, shows both OPEN and RESOLVED tickets, which are not shown in their respective categories.<br /><br /> 3. Please provide capability to search on Ticket Number or Keyword, as is possible in the Agent Interface.<br /><br /> 4. When searching on Category or Last Reply, please show those fields in the search results, and add status (OPEN, RESOLVED) as a filter as well.