Apply triggers based on number of tickets assigned to an agent - Community / Feature Request - Deskpro Support

Apply triggers based on number of tickets assigned to an agent Collecting Feedback

ruyan

The idea is to inform the user when the agent is busy. ie. if the agent has 3 tickets in 'awaiting agent' status and a new fourth ticket comes in, to be send an email to the user and inform him that the agent is busy working on 3 tickets and the estimated waiting time is XX.

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New Feature Request

Author: ruyan
Last update: 17. 11. 2023.
Category: Feedback

Apply triggers based on number of tickets assigned to an agent - Community / Feature Request - Deskpro Support

Apply triggers based on number of tickets assigned to an agent Collecting Feedback

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